Use of Cookies and Privacy Policy (GDPR)

General Data Protection Regulation referred to as GDPR.

For the purposes of GDPR the Data Controller for your information is Courtenay Sport Ltd, and the contact details are Registered Office: 14 Folgate Road, North Walsham, NR28 0AJ, United Kingdom. Telephone Number: 01692 404313 (International: 0044 1692 404313) Email: info [at] courtenaysport.co.uk (remove the spaces and [at] and replace with @)

By entering your information on our website (and/or by creating a customer account) you are giving your consent to us using your information to process your order. This policy applies to online orders and to any other communication (e.g. email) you make to us or us to you.

Courtenay Sport Ltd takes every possible step to safeguard your privacy online. The following statement sets out our Privacy Policy. This policy may change from time to time so please re-read this policy periodically.


Cookies.

Our website uses essential cookies to allow full website and ecommerce functionality, including during your visit and when using our online shopping facility. This allows you to make a purchase from our website and also for example save your shopping basket between visits (for registered users when logged in). By using our website you are accepting this functionality and the use of cookies - it makes your visit with us easier to administer successfully. We may also use analytical cookies (specifically Google Analytics) for our own use to help ensure best operational performance of our website. We do not share any information during the course of your visit to our website. You may alter your preferences with regard to the use of cookies from us by visiting the preferences/settings/security settings within the admin section of the browser being used. This however may affect the intended functionality of our website during your visit. If you have any concerns over the use of cookies, please clear your browser of our cookies after you finish your visit here.

Any links to third party websites may lead to these third parties using cookies. Please consult the cookie policy for any third party websites you may visit. Please be aware that if you share anything from our website via any third party your personal information may also be shared. If you have any concerns with anything being shared please contact the relevant third party.


Secure Server.

Courtenay Sport Ltd hosts this website (www.CourtenaySport.co.uk) on an industry standard TLS1.2 (Transport Layer Security) secure server (look out for the padlock). TLS was previously Secure Socket Layer (SSL). The TLS protocol aims primarily to provide privacy and data integrity between two communicating computer applications. TLS1.2 is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. TLS is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.


Your Information.

The Contact Information, and other information you (the customer) provide to us (Courtenay Sport Ltd) with is used to process your order with us and should you choose to register to create your account with us online and your details are recorded in our online database on our secure server. We will also hold a paper copy of your order for business purposes.

Your provided details will allow you to make purchases via our website (www.CourtenaySport.co.uk) and allow us to process any order you place with us using the information you give us. We will use this contact information when we process your order and may use it to get in touch with you about your order when necessary (usually by email or telephone). By giving us this information you also allow its use by our chosen courier delivery partners to allow efficient delivery of your order. We do not use this information for any other purpose other than in the processing of your order and we will not sell or offer this information to any third party. We also collect information such as your IP address (for fraud prevention reasons), browser and operating system information when an order is placed. This information is not shared or sold.

Courtenay Sport Ltd do not collect or hold any financial information from you. Payments to us are made by you using PayPal or SagePay as our chosen  payment processors. Any information provided to these outside organisations is used solely to make payment for products and/or services supplied by us and for no other reason. Once the encrypted transaction is made the data is destroyed digitally. We (Courtenay Sport Ltd) have no access to any financial information submitted during any online transaction. All online transactions are made via secure servers offering the highest level of encryption. Our payment providers are Level 1 PCI compliant.

Email Contact: Any information you provide us via email or contact forms will only be used to help us to deal with your enquiry. We may need to ask  for additional information, depending on your enquiry. We will retain the information supplied and emails/contact forms to allow us to refer back should further contact be made.

Courtenay Sport Ltd are registered under the Data Protection Act.


Who do we share your Contact Information with?

The Contact Information that you have provided to us will not be made publicly available nor will it be sold to third parties. We will provide your contact details (name, address, email, telephone number) to the chosen courier company to allow them to deliver your order to you.

Courtenay Sport Ltd may disclose Contact Information in special cases where Courtenay Sport Ltd has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. We may also disclose Contact Information when we believe, in good faith, that the law requires it and for administrative and other purposes necessary to maintain services and improve our products and services.


Payment Security

Our site is hosted on a secure server (look out for the padlock) and has security measures in place to help protect against the loss, misuse and alteration of the information under our control. For online payment processing we use a third party TLS1.2 secure server with digital certificates (https://) and all personal information is fully encrypted during all payment transactions. All online transactions will be processed securely by either of the following merchant service providers, PayPal or SagePay and are fully PCI compliant at the highest level. If you have any queries with regards to how your payment is made to us via PayPal or SagePay, please contact these organisations directly.


Correction/Updating/Removing your Information.

If you wish to check, correct, update, remove or otherwise modify the information that you have provided to us please update your account online by logging in and making the relevant changes, or contact us and we will deal with your request.
If you want us to update your details or remove any contact information we may hold please contact us with your request. We aim to deal with any requests within 48 hours of receipt (weekdays).


Notification of Changes

If at some point in the future, there is a change to our privacy policy that will affect your personal information, we will notify you by email of the relevant changes, assuming you have given us consent and a current up to date and valid e-mail address.


Contacting Us

If you have any questions about this privacy statement, the practices of this site or your dealings with us, please e-mail us via our Contact Us page.


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